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COVID 19 Blog and supporting customers

Food-Retail Establishments: Creatively Supporting Customers and Employees during the COVID-19 Pandemic

The COVID-19 pandemic has unprecedentedly changed the world and how we do business. Many businesses have suspended operations due to government mandates or fears over spreading the coronavirus. However, essential industries such as healthcare, finance, and supermarkets have remained in service during this health crisis. Supermarkets and grocery stores, eager to do their part in alleviating the crisis and flattening the curve, have adapted in ways that protect the safety and well-being of their employees and customers while also protecting their bottom lines.     Technology and Strategic Shifts Protect Customers While Promoting Sales Many customers, consistent with stay-at-home orders, have

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How Food-Retailers Could Maximize Online Technology during the COVID-19 Pandemic

Many consumers have taken their grocery shopping online during the COVID pandemic. Online shopping has shown a significant surge of adoption over the past few weeks. Post pandemic, it is estimated that this trend will continue and food-retailers should strategize how to maximize online technology for short- and long-term benefits and implement resources for their customers. Enhancing Customer Experience A strategic and targeted way to enhance customer experience is through the use of mobile apps. Today, when smartphones are a primary tool for communication, it is advantageous for retailers to have mobile apps to communicate with their customers. Customers want

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