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COVID 19 Blog and supporting customers

Food-Retail Establishments: Creatively Supporting Customers and Employees during the COVID-19 Pandemic

The COVID-19 pandemic has unprecedentedly changed the world and how we do business. Many businesses have suspended operations due to government mandates or fears over spreading the coronavirus. However, essential industries such as healthcare, finance, and supermarkets have remained in service during this health crisis. Supermarkets and grocery stores, eager to do their part in alleviating the crisis and flattening the curve, have adapted in ways that protect the safety and well-being of their employees and customers while also protecting their bottom lines.     Technology and Strategic Shifts Protect Customers While Promoting Sales Many customers, consistent with stay-at-home orders, have

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Technology in the Food Retail Industry

Four Revolutionary Ways Supermarkets are Using Technology to Change the Food Retail Industry

Technology has undoubtedly changed how we do business. Whether in healthcare, banking, or education industry, technology has disrupted the world now more than ever. And now, gone are the days when we trudge our shopping carts around grocery stores or wait tirelessly in line at check-out counters because technology is already catching up in the food-retail industry – and it is all for a greater good. Here are the four revolutionary ways supermarkets are using technology to change the food retail industry: Augmented Reality AR has greatly helped improve the shopping experience of customers over the past few years. In

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Grab-and-Go Packaging – Convenience is King

Grab-and-Go Packaging – Convenience is King

As busy lives get busier, more consumers are moving away from traditional meal times and toward unscheduled snacking that can occur at any time of day.  They’re increasingly interested in snacks with the same high level of quality and freshness they expect from other prepared foods, and that creates opportunities for retailers. Fresh packaged snacks are a space where restaurants and convenience stores can’t easily compete. A snack program can be expanded with limited space, and repackaging existing food offerings in snack portions can build on your existing processes. Value can be added to simple snacks using fresh ingredients or

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How Food-Retailers Could Maximize Online Technology during the COVID-19 Pandemic

Many consumers have taken their grocery shopping online during the COVID pandemic. Online shopping has shown a significant surge of adoption over the past few weeks. Post pandemic, it is estimated that this trend will continue and food-retailers should strategize how to maximize online technology for short- and long-term benefits and implement resources for their customers. Enhancing Customer Experience A strategic and targeted way to enhance customer experience is through the use of mobile apps. Today, when smartphones are a primary tool for communication, it is advantageous for retailers to have mobile apps to communicate with their customers. Customers want

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Promoting Healthy Meal Options in Fresh Prepared Departments

Unique food merchandising displays elevate a supermarket’s fresh prepared, deli and bakery departments. These displays help sell the delicious and savory products retailers pride themselves on creating, but also give shoppers a taste of something new and different that they may not normally eat or buy. The IDDBA 19 Show and What’s in Store Live Booth offered creative merchandising ideas for retailers to bring back to their stores and put into action!  So, when they showcased the front of the deli with 16’ of Hilphoenix SMG service cases focused on life-changing eating programs such as Keto, Vegan, Whole 30 and

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Simplified Lunch – Where Flavor and Convenience Collide to Appease the Family Divide

Simplified Lunch – Where Flavor and Convenience Collide to Appease the Family Divide

Let’s be perfectly honest, kids would much rather have the option to eat “kid-friendly” foods than what grown-ups are eating. That pre-packaged snack meal or peanut butter and jelly sandwich are much more appealing than a salad, hummus, and vegetables or yogurt with fruit. Eating a healthy meal is imperative for growing children and providing that conveniently and on-the-go can sometimes be a challenge.  With grab-n-go on the rise, and the more time-starved consumers have become, eating healthy and eating foods we LOVE was recently served up at IDDBA19!  The perfect lunch concept was presented for “Work Lunches” targeted to adults

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Supermarket Food Service Operations Require a Customer-Focused Business Plan

Orlando Espinosa is the Founder, Orlando Espinosa + Associates LLC. Orlando Espinosa recently presented “Enhancing the Customer Experience Through Engaging Kitchen Design” at Supermarket Sense 2016 in Conyers, Ga. Supermarket food service operations offer tremendous potential for business owners, which is why a carefully considered plan is essential to success. This is not a case of “if you build it, they will come.” Developing a successful grocerant requires homework on specific customer trends and habits and a business plan for meeting those needs. Some successful supermarket owners have treated food service operations as an add-on or even a loss leader.

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Grab-and-Go Packaging – Convenience is King

Grab-and-Go Packaging – Convenience is King

As busy lives get busier, more consumers are moving away from traditional meal times and toward unscheduled snacking that can occur at any time of day.  They’re increasingly interested in snacks with the same high level of quality and freshness they expect from other prepared

Continue Reading
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